Log Viewer Issue, Create CSS Ticket.

[Former Member]

Hi NW Experts,

I am facing the too Many problems in our SRM Portal.

We have : EHP2 FOR SAP SRM 7.0

OS : Windows Server 2008 R2

DB : DB2 10.01.0002

When I reach to Troubleshooting -> logs and traces -> Log viewer in nwa

It gives me the following error.

Connection refused this error gives only when I login with user : j2ee_adm_(instance name)

But when I login with another user it shows me following error..

I have checked the roles and profiles of both users, but they are same.

But my main problem is Log Viewer is not working,

So To resolve this I reach to http://<host name>:5<port number>13

But it gives me an following error.

Host Agent is running on server.

I have also checked the note 1593532 - Logviewer in NWA doesnt work

But when I enter the command (sapcontrol -nr <inst_no> -function ListLogFiles > LF.txt) from <sid>adm as well as from administrator user still it gives the following output in LF file....

05.12.2013 11:39:34

ListLogFiles

FAIL: HTTP error, HTTP/1.1 401 Unauthorized

Default Profile parameter is set to paservice/protectedwebmethods = DEFAULT instead of SDEFAULT.

Please Let me know solution.

Thank you in advance for your support.

[Former Member]

Why you check saphostexec process?

For SAP MC: what java version are you using?

For sapcontrol: perform the same command with additional -debug option and attach output to message.