java web start will not load on my computer

[ross_goodman]

When I try and start the IR (PI version 7.1) I get the download of Java Web Start aborting as it complains that the client.jar file is corrupt.

I just got a colleague to do the same thing on her computer and the dowload worked perfectly!

I have JRE 1.5.0.18 on my computer, my colleague has 1.6 on her machine.

HELP!

Ross Goodman

[Former Member]

Hi,

Please see your system got access to PI server by pinging the system.

If you don't have the access then Client JNLP file won't get downloaded on to your machine from PI server.

This could be one of the issue please check.

Regards

Praveen K

[former_member611181]

Try to delete your Java Web Start cache and start the application again. To do this, go to control panel -> java. On the General tab, click settings under Temporary Internet Files and choose delete files.