ITSM - Problem Management

[#1]

Hi All

I would greatly appreciate it if you could assist me with the following issue that I am having at a customer. We are implementing Incident and Problem Management for Solution Manager 7.1 SP8. When we create a follow on (Problem) from the incident and close the problem ticket, it doesnt update the incident or close the incident.

We are using the SAP standard actions and conditions. This is the error we are receiving.

Thank you for your assistance.

Regards

Deena Govender

[Former Member]

Hi Dan

I have tested the different scenarios and it works like perfectly. What was strange is that I tested the same thing yesterday and as you can see from the errors above, it didnt work.

Thank you for the fresh pair of eyes and ears.

Regards

Deena Govender

[Former Member]

Hi Deena,

You are welcome, nice to hear it is solved.

If you ever encounter some new issues just ask

Rg Dan

[Former Member]

Hi Dan

Thanks for your assistance, much appreciated. I do have one more issue that needs to be resolved and have posted this before, not sure if you will be able to assist with this as well.

Regards

Deena Govender