Interactive Reporting: BI system cannot be reached

[Former Member]

Hi Gurus,

I'm trying to configure Interactive Reporting. I followed the documentation given in the Incident Seup (from transaction solman_setup) and the transaction /n/crmbw/config_wizard is showing only green checks so everything should be fine. However, when I logon to SolMan via the CRM Web UI, I can see the standard reports but if I select one, I got the error message "BI Destintation '' cannot be reached".

So first point, why the system does not find the correct RFC ?

Then I selected one report and force in it the RFC destination pointing to my BI client. And then I still have the same message "BI destination 'SSMCLNT100_T' cannot be reached" even if the connection exist and works fine (in SM59, I successfully made a connection test and login test too).

I'm totally disappointed. I'm working on this issue since 3 days and didn't found any successful solution. I tried to check a trace: nothing. I check the different OSS notes talking about ITSM: nothing, I send a message to SAP 2 days ago; no answer yet.

Does someone have a solution ?

Thanks for your help.

Frédéric.

[Former Member]

Hi Frédéric, have you found a solution to your problem? We are facing the same issue.

Thanks in advance.

[Former Member]

Hi Angel,

unfortunately not for the moment: But I raised a call to SAP. So when I get some news, I will post them here as well.

On the other hand, I'm installing a new SolMan 7.1 SP5 for a customer where I will have also to configure ITSM. It will be a good comparison point.

Regards,

Frederic

[Former Member]

Hi Angel,

I found that I had to apply oss note 1069281 and create a "dumy" logica system CRMBWDEST pointing to my BI client to make the error message BI Destination '' not reachable.

But now, I still have the same issue but with a my rfc namely set: BI Destination 'ITSM100ALE' not reachable.

So the feedback is only half good ^_^