Interactive Reporting: BI system cannot be reached

[#1]

Hi Gurus,

I'm trying to configure Interactive Reporting. I followed the documentation given in the Incident Seup (from transaction solman_setup) and the transaction /n/crmbw/config_wizard is showing only green checks so everything should be fine. However, when I logon to SolMan via the CRM Web UI, I can see the standard reports but if I select one, I got the error message "BI Destintation '' cannot be reached".

So first point, why the system does not find the correct RFC ?

Then I selected one report and force in it the RFC destination pointing to my BI client. And then I still have the same message "BI destination 'SSMCLNT100_T' cannot be reached" even if the connection exist and works fine (in SM59, I successfully made a connection test and login test too).

I'm totally disappointed. I'm working on this issue since 3 days and didn't found any successful solution. I tried to check a trace: nothing. I check the different OSS notes talking about ITSM: nothing, I send a message to SAP 2 days ago; no answer yet.

Does someone have a solution ?

Thanks for your help.

Frédéric.

[Former Member]

Hi

Have you checked this note:

1. Note 1576693 - Source code corrs: Interactive reporting/IT Performance Rep

It addressed several problems of Interactive reporting.

Do you have a seperate system for BI for you are using Solution Manager system as default?

Have you tried updating BI- Cont to the latest version?

Please let us know if any of this helps.

Otherwise we will have to proceed with logs.

Best Regards

Saurabh

[Former Member]

Hi Saurabh,

The note 1576693 has already been implemented on our system but it still does not work. We have 2 clients on the same system. One is dedicated to BI. How can I update the BI content ?

Regards,

Frédéric

[Former Member]

Hello Frédéric

Here you can find the BI Content.

SAP Technology Components-->SAP SOLUTION MANAGER-->SAP SOLUTION MANAGER 7.1-->Entry by Component-->BI Content

Please update the BI Content to the latest:

1.SAPK-70603INBICONT

2.SAPK-71003INSTBCO

Please check if this helps.

Best Regards

Saurabh

Fujitsu Consulting India-FCI

[Former Member]

Following BI Content are installed on the system:

- SAPK-70604INBICONT

- SAPK-71003INSTBCO

So the problem seams not to come from here 😕

[Former Member]

Hi

Please check this Note:

Note 1558756 - Solution Manager 7.1 - BI Monitoring: Prerequisites

Best Regards

Saurabh

Fujitsu Consulting India-FCI

[Former Member]

Hi,

I followed pre-requisites of the note but the problem is still there 😕