Input Help for Message Processors

[Former Member]

Hello SAP Experts,

How can we enable the input help for the message processor field? It suddenly changed to a dropdown list, however, when you select from the dropdown, the values does not show up in the field.

In this screenshot, the field type is still input field,

However, a dropdown appears. But when you select a value from the dropdown, it will not be displayed in the field.

Thank you.

regards,

Grace

Message was edited by: Algrace BELLINGAN

[Former Member]

hi,

after you click F4, it opens new pop up with drop down boxes with different criteria, where you can choose the bp.

may i know do you have enough authorisation for ITSM?

check your authorisation.refer here http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM

Thanks

Jansi

[Former Member]

Hi Jansi,

It was actually working not until last Friday. But I could not figure out who and what made the changes to the config or maybe in the code itself.

There were no changes in the authorization.

regards,

Grace

[JoycaVervinckt]

Hi,

I don't know why the value you select in the dropdown, is not displayed in the field, but I do know this dropdown-list.

It appears when you have made an organizational model (transaction PPOMA_CRM). If you have filled in the Support Team Field, the Message Processor field will become a dropdown list containing all users/business partners which are added to that team in the organizational model. However, this dropdown only appears as long as there are not too many people in that team. When there are many people, the Message Processor field becomes a field with input help again.

I hope that this information may help you.

Kind regards,

Joyca

[Former Member]

Hi Joyca,

One of the user is facing an issue of "drop down option being disabled for Message Processor" and the user is now getting input help option to assign any team member (from the Support team) as the Message Processor.

Is this due to some restriction on the number of BP's/Users assigned to a particular Organizational Unit.

If Yes, Could you please guide me to the document stating the same. and is there any way to revert it back.

If No, Please help me correct the issue. i.e. change/revert the input field back to drop down option.

I will be grateful to read valuable inputs.

Thank you.

Regards,

Prajakta Patkar.

[JoycaVervinckt]

Hi Prajakta,

Please check out note 1483276 - Use of Customizing Parameters in DNO_CUST04, AGS_WORK_CUSTOM, and ICT_CUSTOM

and note 1819899 - Support Team/Message Processor pull-down length restriction

There are some customizing parameters that you can set to define the number of people to be displayed in the Processor dropdown list, before it turns into an input help field:

In table AGS_WORK_CUSTOM:


SET_PICKLIST_LENGTH
Defines the length of the drop-down list for the Support Team and Message Processor fields in the Details assignment block (AIC_INCIDENT_H).


and also check:

IM_SUPP_TEAM_DISABLE
You can disable the dependency between the support team and the message processor in the WebClient UI.
Values:

space: The Message Processor field depends on the Support Team field and vice versa. Both fields are converted in drop-down lists (up to 10 entries). The Message Processor drop-down list shows only processors form the current support team; the Support Teamdrop-down list shows only teams to which the message processor belongs.



X: The dependency is disabled. Both fields are displayed as input fields. 'X' completely disables the automatic selection of a support team.



X_NO_WARNING (work center only): Suppresses warning messages if a support team cannot be determined.

For more information, see SAP Note 1728284.
Relevant for work center - WebClient UI only.

Hope this helps,

Kr,

Joyca