IMPORT_PROPER PHASE ERROR

[former_member274353]

HI ,

During spam/saint upgrade showing error in phase import_proper any bdy help .

[Former Member]

Hi Sandeep,

1. Do not force reset the queue. SPAM do not allow you to reset the queue in this phase and there is a reason why this feature is stil there. Without proper handling, this can destroy your system. This is not a solution and also this is not supported by SAP.

2. Please check the Note, 1912676 , which provides more information about what kind of issues can occur in import_proper phase and how they should be handled.

In case you still are not able to resolve the issue, we would need more details to help you further.
Screenshot is just not enough to help here.

Thanks.

BR,
Gaurav

[former_member274353]

HI ,

I have restart the whole system after restart checked spam status green and try again other support package but showing error

[Former Member]

Hi Sandeep,

You mentioned that you restarted the system, and SPAM was green. A restart will not do this.
Was queue resetted with OCS_RESET_QUEUE in import_proper phase?

From the dumps, it says transformation is not active. however such thisng should not happen. This only happens due to aborted update attempt.

So I have few queries here.

1. What were the packages which you were trying to update in last attempt ?
2. How was issue in IMPORT_PROPER solved (How did SPAM become green).
3. Are packages in last queue already imported ?
4. What are the package in new queue which is being imported now ?

Thanks.

Best Regards,
Gaurav Pandey
SAP Product Support