HTTP Status 404 - error

[Former Member]

Hi Expert's

After a HBA card change on our server, when I signon to our Development system I get "HTTP Status 404 - /PlatformServices/service/app/logon........" error panel displayed. Looks like it does not like the URL. Is there a option/property where I can add this URL so the server (HBA card) knows it's okay. Sorry for the non-tech question but I'm a report developer and everyone else (system folks) are on vacation.

Thank You

Linda

[Former Member]

Hi Linda,

Which web application are you trying to log into?

Does this happen only for one particular user or all of the users?

Web application server and version of BO?

I'm not aware of HBA configuration, however if the new HBA is configured in the same way as the old one and if it is a problem with the web application server hosting the web application where the login screen throws a HTTP 404 error, you can try to redeploy the PlatformServices web application. However before this, you can try to delete the cache (PlatformServices directory) and restart the web application server and check if that works. If the webapp server is tomcat, then you would find the cache location in <catalina_home>\tomcat6\work\catalina\localhost\PlatformServices (if its XI 3.1) or <catalina_home>\tomcat6\work\catalina\localhost\BOE (if its BI 4.0).

If this doesn't work, try to redeploy the web application (PlatformServices) using wdeploy tool.

Sincerely,

Shafi

[Former Member]

Hi Shafi,

            Thanks a lot for a reply..

Below are the Applications that I'm trying to logo to...

LCM and KillSession works, CMC and Infoview do not.

This is BOXI3.1 and this happens to all users. I find it odd that the path to LCM would work but not Infoview and CMC would not. actual server names have been changed to protect my butt

This path works….

http://sny994.xxxx.state.pz.us:8080/LCM/

This path works….

http://sny994.xxxx.state.pz.us:8080/KillSession/start.jsp

This path does not….

http://sny994.xxxx.state.pz.us:8080/InfoViewApp/logon.jsp

This path does not….

http://sny994.xxxx.state.pz.us:8080/CmcApp/logon.faces

The servers been up and down so I don't think it's a cache problem

but I'll give that a look. I hate to delete anything in the server world.

[Former Member]

Hi Linda,

Please verify the below things.

Are you able to launch the CMC and InfoViewApp from the server box.

Since you've metioned the server names are changed, are you able to launch the tomcat homepage (http://<tomcat_servername:8080) from the client machine?

I suspect this might be a caching problem or else the web applications must be redeployed.

Verify the launch of CMC and InfoViewApp from both the server and client boxes using the below urls.

http://sny994.xxxx.state.pz.us:8080/InfoViewApp

http://sny994.xxxx.state.pz.us:8080/CmcApp

These would redirect the web applications to their respective .jsp and .faces pages.

The localhost directory in the tomcat server holds just the cache for the web applications. If you don't like to delete them, try to make a backup of the directories CmcApp, InfoViewApp, CmcAppActions, InfoViewAppActions, PlatformServices, AnalyticalReporting in the localhost directory and then delete. Then verify the issue after a tomcat rebounce. After the restart, the tomcat would rebuild the cache for these web applicaitons.

Even if this doesn't work, then you need to re-deploy the web application(s)/WAR files for these webapps.

Sincerely,

Shafi