Forwarding workitem to different user

[#1]

there is a workflow which is in error failed due to agent assignment but we need to forward the workitem to a new user after restarting workitem as the previous user got terminated . Can anyone please suggest how to do that

[Former Member]

I guess i was unable to explain you my problem A workitem was scheduled to go to a user via a rule . That rule is determining the user . But the workitem is not with that user as the workflow went to error in that step because the user was not maintained in infotype 105 . But now the user has been terminated . Now the workitem needs to be routed to a new user but the workflow is still in error . While trying to restart the workflow , the workflow is trying to route it to that terminated user and it is failing . So what can we do for it .

i tried manually replacing the workitem and then forwarding it . but it gave me a message that the workitem is in completed state . I took the Workitem id or the instance of that task only .

please suggest .

[Former Member]

Hi Thirtankar,

Try changing the value in the agent container manually using the function module

SAP_WAPI_WRITE_CONTAINER.

After doing this try restarting the workflow using SWPR transaction.

Hope it helps.

Regards,

Raj