Forwarding workitem to different user

[#1]

there is a workflow which is in error failed due to agent assignment but we need to forward the workitem to a new user after restarting workitem as the previous user got terminated . Can anyone please suggest how to do that

[Former Member]

do we need to maintain the deleted user in the infotype and then from his user id do we need to forward the workitem

[Former Member]

Hi Tirthankar,

It actually works. I think you have passed the workflow id. Expand all the nodes in the workflow log and then click on the step which is gone in error.

Then pass that workitem ID.

Try forwarding it. It works.

Hope it helps.

Regards,

Raj