Forwarding workitem to different user

[#1]

there is a workflow which is in error failed due to agent assignment but we need to forward the workitem to a new user after restarting workitem as the previous user got terminated . Can anyone please suggest how to do that

[Former Member]

Hi,

How the agent was determined earlier. Was is done using some rule?

because i believe even if you restart, the workflow will again go into error as the agent determination failed.

If its done through rule, see if you can use SWI1_RULE.

Or see if you can use the tcode SWI2_ADM1 / SWI2_ADM2 to get the workitems with deleted agents.

you can forward WI via SWIA tcode or by using the fm SWW_WI_FORWARD.

Hope it helps.

Regards,

Raj

Edited by: Raj Karunanidhi on Dec 31, 2009 5:56 PM