Fix for Field Overlap issues

[#1]

Post Author: vemi007

CA Forum: Publishing

Hi,

Is there a patch/fix available to prevent the field values NOT to overlap when the report is viewed using a Crystal Report Viewer. We are using RAS 11.

Our report designers designed the reports in such a way that they appear truncated but when a user who is viewing the report does a tooltip will see the full description, it works as intended in the crystal designer but not in report viewer after the report is published. If even selected "locl size and position" on the field as well as unchecked "Can Grow" option and still it does not work on the viewer.

Does anyone have/had the same issue.. can it be prevented or does a patch exist for this issue.

Thanks,

VRS

[Former Member]

Post Author: myhat2u

CA Forum: Publishing

http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do;jsessionid=06517966F03974385...

It's a registry hack, and YOU MUST RE-BOOT the server after this!

For XI Release 1 deployments:

In both the HKEY_LOCAL_MACHINE\Software\Business Objects\Suite 11.0\Crystal Reports\SavedData\ and the HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports\SavedData\ keys, set the TruncateClippedFieldStrings key value to "Yes".

For XI Release 2 deployments:

In both the HKEY_LOCAL_MACHINE\Software\Business Objects\Suite 11.5\Crystal Reports\SavedData\ and the HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\Crystal Reports\SavedData\ keys, set the TruncateClippedFieldStrings key value to "Yes".

After modifying the registry keys, perform the following steps to ensure that the Page Server and Report Application Server are running under a domain account:

Click Start > Programs > BusinessObjects 11 > BusinessObjects Enterprise > Central Configuration Manager. The Central Configuration Manager appears.

Right-click Crystal Reports Page Server and click Stop.

Right-click Crystal Reports Page Server and click Properties. The Crystal Reports Page Server Properties dialog box appears.

In the Log on as section of the Properties tab, clear the System Account check box and enter a valid domain account user and password. The user name should be in the format domain\user.

Click Apply then click OK.

Right-click Crystal Reports Page Server and click Start.

Repeat steps 2-6 for the Report Application Server.