File adapter error: java.net.UnknownHostException

[Former Member]

Hello guys,

I have a scenario File to Proxy.

It's the first scenario we created on this environment.

I'm having this error:

***********************************************

Error occurred while connecting to the FTP server "//ftp.geosticky.com.br/:21": java.net.UnknownHostException: //ftp.geosticky.com.br/

***********************************************

I already tryed lots of things:

- Opening this page in my browser, it's ok.

- Opening this page in PI's server browser, it's ok.

- Putting some wrong url (on the CC) just to check if the message error changes, but the message still is the same.

The data center guys, said that there's any firewall rule.

I asked them to try the telnet command and they said that telnet is not released for this server.

Could you help me please?

Thanks,

Luciana Rossan

[Shabarish_Nair]

instead of the host name, can you check with the IP of the server?

Also is the connection from PI server to the FTP server open?

[Former Member]

Hello,

Thanks for your replay.

I'll try the connection using the IP number so.

About the connection between PI server and FTP server, they didn't do anything. But, if we can open this ftp page using the PI server browser, it means the the connection is ok, isn't it?

Thank you very much 😃

Luciana R.

[Former Member]

Hello,

I had the same error using the ip number.

=(

Tks

Luciana

[Shabarish_Nair]

yep. As long as you are sure the connection is fine, i guess the change to IP should fix it.

Also you can add the URL and ip in the host file of the PI server and then even the host name should work in the adapter

[Shabarish_Nair]

Hello, 
> 
> I had the same error using the ip number.
> =(
> 
> Tks
> 
> Luciana

i think the first thing to do would be to ping the URL from PI box (OS level) and confirm if it is working.

since it is not working, i do doubt the connectivity. Can you get your basis team to confirm this?

[Former Member]

They did the ping from de PI server and it is ok.

What else can i check?

Thank you

Luciana