Facing issue while applying SPS through SUM

[Former Member]

Dear Experts,

Facing problem while applying support stack through Software Update Manager in NW 7.0 (Dual stack system) . When i started SUM initially it was asking

Administrator password(SAP level) after that it was asking SIDADM(OS level password),  i gave correct OS level  password only but it showing "Error:The

Provided SIDADM Credentials are either incorrect or SAP Note 927637 should be applied".

Currently we are going to upgrade SPS 27. Read the note and didn't get any solution from the SAP Note.Please help me.

Regards

Maruthi V

[Duy_Le_-_Islet_]

Hi,

We are having the same issue on Windows Server. The password we used is correct. Could you please suggest how can we fix this issue on Windows?

I'm looking forward to your reply.

Best regards,

Duy

[Former Member]

Hi Duy,

Please refer the OSS note, it has the steps how to solve this kind of issue on Windows operating system. Hope it may help you.

1563660 - sapcontrol, user authorization issues (SUM)

Regards,

Ganesan

[Duy_Le_-_Islet_]

Hi,

Thanks for your reply. Unfortunately, I tried to all the options mentioned in the note (DEFAULT, NONE, SDEFAULT), but it does not work.

Best regards,

Duy

[Former Member]

Hi,

Its strange, it should be related with sapcontrol. May be, you can have more information in the below wiki page. Also, could you please post the error messages from SUM log file?

(SUM)INPUT-OS-USER-PASSWORDS-sapcontrol cmd return exit code higher than 0 - Software Logistics - SC...

Regards,

Ganesan

[Former Member]

Hi Duy,

sorry that i lately response. Unfortunately i solved this problem on linux environment and do not know how to handle on Windows. But is was really related to user right on  OS-Level.

Greetings,

Utkan