Error SAC - Response issue time before Request issue time

[DebjitSingha]

Hi everyone,
today I'm receiving the following error message when I try to open the SAC:

Response issue time before Request issue time : Time sync required - IdP = ....

Do you have any idea how to solve the problem or at least what's the cause?
The solution which is recommended by SAP didn't solve the problem so far: 3006420 - Error "Response issue time is either too old or with date in the future, skew 60" appears ...

Thanks and best regards
Stefan

[DebjitSingha]

Are you using your won IDP for authentication?

[DebjitSingha · Accepted solution]

Hello hoernst,

Check this out (assuming you are using your own IDP setup):

“ then we received the login after it was expired. The customer controls how long each login is good for with the NotOnOrAfter time. We compare it to the current time and stop the login if it’s too old. This error indicates either a latency issue (slow speed getting us the login late) or a clock sync issue. It’s usually the customers clocks. Have them verify the time on their servers. You can also ask support to have the clocks verified on the SF application servers. BizX has 2 minutes buffer or tolerance, so if the time difference between the systems is longer than this, the login attempt will fail.

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- Debjit