Error phase "Install Java Engine" Netweaver 7.20 CE MSSQL

[#1]

Hi,

I get following error during installation (SAP PM) SAP NW 7.2 CE phase "Install Java Engine":

(WIN Server 2012, SQL Server 2012)

An error occurred while processing option SAP NetWeaver Composition Environment (CE) 7.2 Developer Edition > MS SQL Server > Install > Typical Server Installation( Last error reported by the step: Process call 'C:\usr\sap\IDM\SYS\exe\uc\NTAMD64\jstart.exe pf=C:\usr\sap\IDM\SYS\profile\IDM_J00_WINSAPIDM -file=C:\usr\sap\IDM\SYS\exe\uc\NTAMD64\startup.properties -nodename=bootstrap -launch' exits with error code 8. For details see log file(s) jstart_bootstrap_J00.log.). You can now:

Choose Retry to repeat the current step.

Choose Log Files to get more information about the error.

Stop the option and continue with it later.

Log files are written to C:\Program Files/sapinst_instdir/CE720/MSS/INSTALL/TYPICALSYSTEM.

Unfortunately i cannot find anything with "error code 8". The jstart_bootstrap_J00.log is empty.

Whats wrong? I hope anyone can help...

Regards

Florian

[Former Member]

Hi Florian,

Refer SAP note 1732161 - SAP Systems on Windows Server 2012 (R2)

Check are you using the correct kernel ?

• Windows Server 2012 R2:

Only the 721 EXT 64 Bit kernel is supported for SAP systems based on SAP Netweaver 7.0x, 7.1x, 7.2 and 7.3

[Former Member]

Hi Deepak,

thanks for your answer.

I have downloaded the kernel 721 EXT 64 Bit. But can I install the SAP NW direktly with this kernel? I only read about the installation on top.

Thanke and regards

Florian

[S_Sriram]

Hi Florian

Do the full restart and retry the same phase,

paste/ attach the full error log and check the jstart_bootstrap_J00.log

BR

SS

[Former Member]

Hi,

thanks for your answer:)

I have restart the server and the installation several times.

The jstart_bootstrap_J00.log is empty.

Which log files do you mean? Sorry ist my first insatllation and i'm not very familiar with SAP products.

The log details from installation:

           PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath)

           lib=syslib module=syslib

Initialized SAP kernel tracing to file dev_sap_kernel

TRACE      2014-04-17 21:14:47.671 [synxcuser.cpp:2083]

           CSyUserImpl::isExistingOnOS() lib=syslib module=syslib

existence check for user admin returned true.

TRACE      2014-04-17 21:14:47.671 [syxxccache.cpp:419]

           CSyAccountCache::addToCache(const IaPtr<CSyAccountImpl> account)

           lib=syslib module=syslib

inserted account (admin, S-1-5-21-3752398118-772173848-2343689310-1001, USER) into the accountcache.

TRACE      2014-04-17 21:14:47.671 [synxccuren.cpp:901]

           CSyCurrentProcessEnvironmentImpl::setEnvironmentVariable(const iastring & 'SAPINST_JRE_HOME', const iastring & 'C:/Users/admin/AppData/Local/Temp/sapinst_exe.128.1397762067/jre')

           lib=syslib module=syslib

Environment variable SAPINST_JRE_HOME set to value 'C:/Users/admin/AppData/Local/Temp/sapinst_exe.128.1397762067/jre'.

TRACE      2014-04-17 21:14:47.687

Waiting for client connection (1)

INFO       2014-04-17 21:14:48.718 [synxcpath.cpp:799]

           CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Users\admin\AppData\Local\Temp\sapinst_exe.128.1397762067\dev_sap_kernel_test_17_Apr_2014_21_14_48.

INFO       2014-04-17 21:14:48.718 [synxcfile.cpp:376]

           CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)

           lib=syslib module=syslib

Removed file C:\Users\admin\AppData\Local\Temp\sapinst_exe.128.1397762067\dev_sap_kernel_test_17_Apr_2014_21_14_48.

TRACE      2014-04-17 21:14:49.218

exe dir is C:/Users/admin/AppData/Local/Temp/sapinst_exe.128.1397762067

INFO       2014-04-17 21:14:49.234 [synxcpath.cpp:799]

           CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Program Files\sapinst_instdir\x.

INFO       2014-04-17 21:14:49.234 [synxcfile.cpp:376]

           CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)

           lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\x.

TRACE      2014-04-17 21:14:49.249 [iaxxclib.cpp:174]

           CLib::load()

Opened C:\Users\admin\AppData\Local\Temp\sapinst_exe.128.1397762067\iakdblib722.dll

TRACE      2014-04-17 21:14:49.249

SAPinst build information:

--------------------------

abi version:   722

make variant:  720_REL

build:         1482650

compile time:  Apr  6 2014 17:53:32

make type:     optU

codeline:      720-2_REL

platform:      NTAMD64

Exe directory: C:\Users\admin\AppData\Local\Temp\sapinst_exe.128.1397762067

Thanks and regards

Florian