Error opening Adobe Form after changes made

[Former Member]

Hello experts,

I'm getting an error when trying to open an Adobe Interactive form in the web browser after making some changes to the form in transaction SFP.  The error message is  "WebDynpro Exception: The ADS call has failed.  You can find information about the cause in the error.pdf on the application server".

We have several other Adobe forms on our system and they are all working fine - so ADS is running and working correctly.

I was able to get copies of the error log files specified in the message but they all have "No Errors Reported".

This started in our DEV system after making the change to the form.  The change was just adding a few lines of Java script - extending an IF condition that was already in there.  I tried moving the changes to QAS to see if the issue was specific to the DEV system, but the error is occurring in QAS now too (the form was working in QAS before transporting the changes).  The error is not user or computer specific - happens for all users, all web browsers, etc.  The SAP ID I am using in DEV has SAP ALL, so shouldn't be a security/authorization issue.

I have tried the following to resolve the error, but none of these have worked:

- removed the code that was added to the form

- used version management to retrieve the previous version of the form in DEV

- downloaded the form from Production and uploaded back into DEV

- restarted Java and ABAP services on the application server

- stopped and restarted applicable services in transaction SICF (ADS, the form service itself)

- saved/activated/compiled the form, interface, and webdynpro components (multiple times for each)

- deleted the form and interface and uploaded the Production versions to replace them

We've made similar changes to other interactive forms in the system lately and they are all still working correctly.  Only this one form has the error.

I really need to be able to make the changes to this form.  Any ideas on how to correct this error?

Thanks,

Ryan

[Former Member]

Hi Ryan

call me crazy but i still think your ads is not working properly. (I did a dbcopy without ads post activities in the past and i was able to open forms till i was creating new one)

Can you try to download and open an oss note, does it work?

Let me know

a

[Former Member]

Thanks for the quick reply.  Yes, I am able to view notes in the system (I'm assuming you mean via transaction SNOTE).

[Former Member]

Yes i meant snote, apologies for not being clear.

Actually, looking around I saw other similar errors with different solution, do you have dumps in ST22?

Meanwhile we manage to find the solution, is it possible for you to create a copy of your form in live? In case of yes, do it and then transport/upload that to test. If then this copy of form works properly, rename the not working to _knackered  and the copy from live to original name.

Let me know the outcome

cheers

a

[Former Member]

I've attached the ST22 details from the error.

A couple things that might help from that:

One section has this error: "Template &A& has an unknown and therefore unsupported interface type"

Also, this one: "ADS: com.adobe.ProcessingException: Error while while applying removeData.xsl to data for cach"

I have actually already tried copying the form from Production and loading it back into DEV.  In DEV i renamed the form with _old then uploaded the Form and Interface as copied from Production.  That still left me with the same error though.

We did do some debugging and found that the failure was after the initial Web Dynpro processing, and occurs somewhere in the pdf render stage of the process.  I can try to go through that again and try to find the exact spot it is failing, but it was all in the standard SAP code at that point.

A thought I had was that there is some inconsistency between the Form/Interface and the Web Dynpro portion of it.  I thought that saving/activating everything again would make sure that everything is "in synch".  Are there any other ways of making sure everything is consistent?

Adobe Form error ST22 detail.txt.zip

[Florian]

Hi Ryan,

this looks very like there is something wrong in the ads connection.

But there is one try left, if you got the similar builderversion:

Did you just process the form itself. You know, without any data in it, so just the form comes up?

If that will work, there must be something with the interface.

Have you tried to find a solution by using the Advanced search tool ( ANST ) ? That should have a try too.

Regards

Florian

[Former Member]

If the ADS was not configured properly, wouldn't that mean that none of our forms should be working though?  We have several other forms in our system that are all working fine - just this one is having the error.

I can bring up a preview of the form in SFP.

The system is not up to date on support packs, so ANST is not available.

[Former Member]

Hi Ryan

i saw a lot of good hints so I've stepped back

if you still facing this issue as i suppose can you spend couple of minutes testing the form from SFP?

other silly idea, would you be happy to send the transport with that form to my pvt email?

Let me know the outcome

a