Error occurred while communicating with the server

[former_member38225]

Wondering if there is something I might be doing wrong, I am constantly getting errors trying to use the the assistant, most are the same server errors message. And trying again over and over again does nothing. It's hard to develop and test with all these issues. The assistant just does not seem to be reliable for us, is there just something I am doing wrong.

It also happens on my colleagues computer but at a different step. with the invalid metadata message first but then if you try again it just gives you the same old server error. In the meantime I just bypass the assistant.

Thanks in advance for any insight.

[grabz]

If you're using the SCP trial account then it might be connected to some temporary maintenance job running on your server. Time resolves it.

[former_member38225]

Thanks Akos, no this is on our global account. I see there is SP04 patch level for the IOS SDK is out today, I will download and try that next but I think the only answer is to bypass the assistant at this point.

[grabz]

The Assistant is a reliable software. In case the upgrade doesn't help I think you should try out these troubleshooting best practices to see what is going on:

Based on your error message the problem can be related with the configuration of your application in SCPms (Connectivity feature).

Collecting the Assistant logs

• Start the “Console” application
• Reproduce the issue in Assistant
• Open the preferences in Assistant, select the General tab.
• Copy the filter string (subsystem: com.sap.SAPCPSDKforiOSAssistant)
• Switch to the Console application, paste the filter string into the search field (top right corner)
• Now, you can see the Assistant’s logs. (If you need some help with analysis them, then copy them here.)

Enable Network Trace in SCPms:

• Analytics
• Network Traces
• Choose your app's Registration ID under Recording
• Set the Logging Limit to One hour
• Start Recording
• Reproduce the issue of the Assistant
• Go back to SCPms and Download the Network Trace as a .har file (you can check it in Notepad)

Check the SCPms Logs:

• Settings
• Log Settings
• Set the Log components to Debug: Connectivity, Proxy, Foundation
• Reproduce the issue of the Assistant
• Go back to SCPms and Analytics
• Logs
• Technical Logs

If you need some help with these then you can create a ticket on MOB-SDK-IOS-AST