Error 801 when executing external command on

[RajeevP]

Hello,

I have installed CCMS agents and CCMS ping in my system yesterday. And activated the CPH BGD jobs for SL reporting purpse. Now I am getting an error "Error 801 when executing external command on" under class LC 2. I am not able to find any relevant note or help for this error. Any idea why this happens? How can I solve this? The details as follows:

EXTERNAL COMMAND: rc = Error 801

SXPG_COMMAND_EXECUTE(LONG):

<timestamp>: 20100310144206

COMMANDNAME: PING

ADDITIONAL_PARAMETERS: s-sapcae

LONG_PARAMS:

OPERATINGSYSTEM: AIX

TARGETSYSTEM: sapasmc1

DESTINATION:

SY-SUBRC: 801

Regards,

Rajeev

[Former Member]

Answer from SAP Support on my message regarding this problem:

"For this please logon as user DDIC. Please create new entry instead

of changing the original one. As long as you create it for SOLARIS

system, it will be automatically recognized. But you need to test in

sm49 to see whether the ping command itself would work. As for different type of systems, different parameters were needed."

which worked for us.

Regards,

Peter

[Isaias_SAP]

If anyone has doubts on how to perform the last reply steps, here is a more detailed explanation:

- Log on to your system as user "DDIC" and run transaction "sm49";

- Create a new entry with the following information:

Command name : PING

Op.system : Linux

Prog.name : ping

Parameter : -c 1

- Review the SAP note 686765 so you can give the necessary authorizations for the command to be executed.

In this example, the operating system was a Linux, that's why "Op.system" was set to "Linux". The "Parameter" should also be adjusted accordantly (e.g., on a Windows system it would be "-n 1" instead of "-c 1").

Regards,

Isaias Freitas