Does Crystal Reports have a runtime log

[Former Member]

Could someone help: My company has multiple ASP.net websites that use Crystal reports. The web sites all have been working correctly and the reports generate correctly but (depending on the time of day) when users click on the print button, the print box doesn't appear or takes quite a long time, ie: 3 minutes. Note: These web sites are being run on an Intranet only. The delay does appear worse over a VPN connection to the web server. Does anyone have any suggestions to resolve this problem, is there a way to view a Crystal Reports runtime log to check if users are running multiple CR reports consecutively?

Thanks

Dave.

[Former Member · Accepted solution]

I'm not aware of any CR logging utility like that. However, [Fiddler|http://www.fiddlertool.com/fiddler/] or [Charles|http://www.charlesproxy.com/] may help to trace through the http requests and see where the hold up is occuring.

Ludek

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Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]

[former_member11696 · Accepted solution]

Another option is to add your own logging in the app. You could use a config flag or UI to turn it on or off. Should not be too much work to do so. And you can add different levels of logging, high level all the way down to each API being called.

We do have our core engine ( crpe32.dll ) logging and database logging capabilities but they will impact your performance big time so it's not something you want to use in this case. If you are using a version that was included with Visual Studio then the crpe logging is not available.

Depending on the database you are using you could also turn on Database logging and just filter the log on requests to see if it is the database slowing things down.

Thank you

Don