Dashboard and analytics server not found

[#1]

Hi to all.

I am using Business object XI 3.0 (business object enterprise)

I have created the analytics and dashboard earlier in business objects infoview but now when I tried to view my previouslly created analytics it give me error message as:

*An unexpected error has occurred. Dashboard and Analytics servers might be unavailable.</br>Contact your Business Objects administrator.*

*An unexpected error has occurred. Dashboard and Analytics servers might be unavailable.*

*Contact your Business Objects administrator.*

and for the previously created dashboard it give error message as:

Servlet Engine Exception: null

URL: /PerformanceManagement/scripts/tools/err_page.jsp?objid=7902&navPos=null&navNames=116-101-115-116-106-97-110-53-49&ctxt=null&menu=null&fromLogin=null&action=loadDashboard&objId=1&

StackTrace:

java.lang.NullPointerException

Earlier these were working fine.I am now getting error on opening Dashboard and Analytics in business object infoview as

Servlet Engine Exception: null

URL: /PerformanceManagement/scripts/tools/err_page.jsp?iSubMenus=0&ctxt=aa-setup&menu=/conf-syst/menu-setup

StackTrace:

java.lang.NullPointerException

at com.bo.aa.util.SecurityStore.GetLogonToken(SecurityStore.java:2

at com.bo.aa.util.SecurityStore.getSecurityValue(SecurityStore.java:79)

at com.bo.aa.impl.DBServerImpl.getSecurityToken(DBServerImpl.java:166)

at org.apache.jsp.jsp.appsHome_jsp._jspService(appsHome_jsp.java:536)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:334)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)

at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

at java.lang.Thread.run(Thread.java:595)

[denis_konovalov · Accepted solution]

Couple of things :

1. You should upgrade to XI3.1 and not use XI3.0

2. Double check that your PM servers are running and enabled in CMC.

3. Make sure PM repository is still accessible.