Custom Paper Size & Orientation Problem

[#1]

Hi all,

I want to print a receipt using Crystal Report 2008 (Service Pack 1). Receipt size is 8.5 x 5.5. I checked +Dissociate Formatting Page Size and Printer Paper Size' and set the Horizontal and Vertical sizes. But the problem is, Orientation is automatically set to Landscape. But I want to set it to Portrait.

I noticed that even if you selected predefine paper size with Width is greater than Height, IDE automatically set it to Landscape. If we change Landscape to Portrait then the Width and Height will be swapped.

Programally I set the orientation like this :

rps.PrintOptions.PaperOrientation = PaperOrientation.Portrait

. But it didn't solve the program.

Please tell he how to print with paper size 8.5 x 5.5 as portrait?

[Former Member]

So does FP4 allow us to print Portrait orientation on labels that have WIDTH > HEIGHT?

[Former Member]

should. if not let us know - as long as hte printer driver supports it.

Ludek

Edited by: Ludek Uher on Mar 5, 2010 9:33 AM

[Former Member]

Ok, I've installed FP 2.4 now and it still doesn't work. It's easy to test. Preview a report that has width > height. The Crystal preview window displays the report perfectly but when you hit the print button, it turns sideways. THIS NEEDS TO BE FIXED,

[Former Member]

I'll see if I can get it tested on a label printer

Please confirm this works from the desinger but not from an app on the same computer?

Ludek

[Former Member]

I just built a brand new label with the Crystal Designer 2008 FP 2.4 The Label is 3 In x 1 In. I had to uncheck the Disassociate box on the Page Setup dialog to get the designer to let me specify Portrait instead of Landscape. I'm printing to a Datamax E-4203 printer with a 3 x 1 label on a spool. My RPT file only had 2 text fields - one at the top and one at the bottom with random text going all the way across the 3 inch width.

The label prints perfectly from the designer.

I opened my app to load the label into the Crystal Report Viewer 2008 (FP 2.4 on the same computer same printer). The label displays perfectly on the screen. When you press the print button, it prints sideways accross 5 labels (it used a large font so the label fits once accros the five labels)

If i print the label from my app without using the viewer first, It prints sideways on one label which caused it to choose a very small font so it all fits)

If there is some way to send it to you, I will be happy to scan the labels and send them.

[former_member11696]

Hi Jim,

Unfortunately using my Zebra printer to test won't show the problem. We've done extensive testing with it an all issues seem to be resolved.

I did some searching and found the info on the datamax printer.

Have you downloaded the latest driver for that printer, Datamax_7.1.6_M-0.exe?

From the looks of things they are using a third party developer called Seagull as there driver source:

ftp://ftp.datamaxcorp.com/Window%20Printer%20Drivers/Seagull

We've had issues with the Seagull drivers before with their Zebra printer drivers, they tend to do things not to standards.

Have you contacted Datamax to see if there are any known issues with using .NET Framework as their printer dependencies or if they have a driver that supports .NET?

CR Designer may connect directly to the print driver where in your .NET app may go through the framework printer dependencies.

If after you contact Datamax and they indicate their drivers fully support what you are doing in .NET then to escalate the issue it would require you to purchase a case, we need this for tracking purposes and if it is a bug in our software you can then get a refund, if it turns out to be driver issue then none.

You can purchase a single case from this link:

http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryI...

Be sure to tell the Customer Services Rep this case needs to be assigned to the Crystal Reports .NET Developer team.

Thank you

Don