Hello,
There are a number of ways to get the physical download. Here's one that's pretty easy. Go to the [Downloads page |http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm]for Crystal Reports and set the search criteria for service packs for Crystal Reports XI R2.
Software Product: Crystal Reports
Product Version: XI Release 2
Software Type: Service Pack
You'll see a number of downloads. Download one of the Full Build packages like "Crystal Reports XI Release 2 - Service Pack 4 Full Build".
After downloading CR XI R2 you should uninstall CR XI and then install CR XI R2. CR XI R2 is not really an upgrade to CR XI. It is it's own stand alone version.
You'll sometimes see issues in Crystal Reports if you don't fully remove CR XI by following manual cleaning steps. You may need to do the following from SAP Note 1218535 - How to manually uninstall Crystal Reports XI:
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Symptom
Crystal Reports XI is installed on your computer. You need to manually uninstall Crystal Reports XI for one of the following reasons:
To verify that all Crystal Reports XI components have been completely removed prior to installing a later version of Crystal Reports.
To remove the remaining Crystal Reports XI components that have not been removed using the 'Add/Remove Programs' command (Start > Settings > Control Panel).
To remove the remaining Crystal Reports XI components that have not been removed using the Setup.exe file from Crystal Reports XI installation CD.
Resolution
Before getting started, uninstall Crystal Reports XI by launching the Setup.exe file from the installation CD or by using the 'Add/Remove Programs' command. If either of these methods fails to remove all Crystal Reports directories, files and registry keys, then continue with the resolution of this article.
WARNING: This resolution can be applied if Crystal Reports XI is the only software installed on the computer that uses the Business Objects directories, files and registry keys.
For example, Crystal Analysis, Crystal Enterprise and BusinessObjects Enterprise XI are applications that may share the same directories, files and registry keys. Removing these directories, files and registry keys may cause other software to function incorrectly.
1. To manually uninstall Crystal Reports XI, delete the following directories:
C:\Program Files\Common Files\Business Objects\3.0
C:\Program Files\Business Objects
NOTE: Do not remove the directory C:\Program Files\Common Files\Business Objects\3.0 if you have BusinessObjects Enterprise XI or Crystal Reports Server XI installed. These files are shared by both applications and removal of these files will cause Business ObjectsEnterprise XI and Crystal Reports Server XI to function incorrectly.
WARNING: The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk.
HELP: For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).
RECOMMENDATION: It is strongly recommended that you make a backup copy of the registry files (System.dat and User.dat on Win9x computers) before you edit the registry.
2. Delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\
HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports
HKEY_USERS\S-#-#-##-...-####\Software\Business Objects\Suite 11.0\Crystal Reports
The number signs (#) represent a series of numbers that are different on each computer.
After making changes to the registry, restart the affected service or application as required.
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Sincerely,
Dan Kelleher
Bluesky
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