Crystal Reports Runtime Fonts Issue

[tristan-rey9]

Hello everybody,

I encounter an issue with some specific fonts that are all installed in the c:\windows\fonts :

• I perfectly see the fonts in the CR2020 IDE and i'm free to choose them without any errors.
• When I start the PDF export functionnality in the IDE, it works as a charm, my fonts are exported in the pdf file.
• When I execute the same PDF export via the CR runtime 13.0.4000.0, all the fonts are replaced by the default fallback font : Arial
• The runtime is executed by a self made API coded in .NET 4.8 and compiled in AMD64. It runs on a windows server 2019 64bits

Is there a known issue and can someone could help me to troubleshoot?

[tristan-rey9 · Accepted solution]

Hi Don,

A brief update for this topic :
We found that's doesn't work! The fonts we use have been furnished in two formats ttf and pfm and both have been installed on the server. It seems that Crystal Reports runtime is unable to choose the correct font format when two versions of the same fonts exists in the Windows/fonts directory. That could explain the "Not yet implemented" error message, may be?

Once whe had uninstalled all the fonts and reinstalled only the ttf fonts, it works well both in the IDE and via the runtime!

But I can't understand, if Crystal Reports is only compatible with True type Fonts, why the Crystal Reports Runtime doesn't directly filters on the *.ttf files to find the good one or applies the default fallback font if it doesn't exists instead of crashing with this bullying message?
It's like the IDE seems fully capable of that because we doesn't encounter this issue...

Also many thanks for your time to try to debug us!