CRYSTAL REPORTS Runtime Error

[huayuz]

Hi, we got an error when running application in server:

[An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to http://www.businessobjects.com/support for more information. ]

Developing information:

OS: Windows server 2016 standard 64-bit;

IDE: VS 2019;

SDK: SAP Crystal Reports, version for Microsoft Visual Studio 13.0.32.4286;

Framework: .NET Framework 4.8

Production Information:

OS: Windows server 2016 standard 64-bit;

Runtime: SAP Crystal Reports runtime engine for .NET Framework(64-bit) 13.0.21.4286

[DellSC]

Because your question is about an application that uses the Crystal .NET SDK, I have changed your tag to "SAP Crystal Reports, version for Visual Studio".

The "SAP Crystal Reports tag is for questions about general report design and using the Crystal Reports desktop software.

-Dell

[former_member11696]

You have to match your Developer PC build version to the app server:

Runtime: SAP Crystal Reports runtime engine for .NET Framework(64-bit) 13.0.21.4286

You are using SP 21 runtime, you can mix versions.