I have a report where I need to calculate the Avg Logged-In Time for a rep.
I got to the part where I take their log-in and log-out information to calculate the Logged-In duration. Now I need to add the duration and then divide it by the number of log-Ins.
Converting to Seconds- @ AgentstateTime
tonumber(left(totext(left(totext(time({@GMTTOCST}),"HH:mm:ss"),8)),2))3600+ tonumber(mid(totext(left(totext(time({@GMTTOCST}),"HH:mm:ss"),8)),4,2))60+ tonumber(right(totext(left(totext(time({@GMTTOCST}),"HH:mm:ss"),8)),2))
Duration
Next(AgentStateTime)-(AgentStateTIme)
LOG Duration AgentStateTime
Logged out 48 48577
Logged in 31 48,625
Logged out 27 48,656
Logged in 324 48,683
Logged out 22 49,007
I would like to add the duration field where LOG=Logged in then divided by the number of sessions.
(31+324) /2
My problem is it does not let me do a sum or a running total on the "Duration" field. Is there another way of achieving the same result?
Appreciate any help!
Thanks!
Achett13
Request clarification before answering.
What is the format for your date_Time ?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
| User | Count |
|---|---|
| 5 | |
| 4 | |
| 4 | |
| 3 | |
| 2 | |
| 2 | |
| 2 | |
| 2 | |
| 2 | |
| 2 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.