Code 128 Barcode Shrinks when using SAP Crystal Reports Runtime

[former_member1367280]

I am using Crystal Reports 2020 Support Pack 1 (Version 14.3.1.3701) to design reports. The reports are run using SAP Crystal Reports Runtime (64 bit) (Version: 13.0.18.2192). The reports include a Code 128 barcode provided by IDAutomation. The fonts are installed on both the client PC and the server that runs the reports using the Runtime.

The fonts preview perfectly in the preview mode in both the Crystal Designer and when run using the Runtime. The fonts export perfectly to a PDF using the Export feature in the Crystal Designer, but when exported from the Runtime they shrink or totally disappear. I've tried different font sizes, but nothing works.

I've seen recommendations for changing Registry settings, but:

1. It is not clear if these settings need to be changed on the individual client PCs or the server that executes the Runtime.

2. The settings differ based on the version of Crystal Designer / Crystal Runtime, and I don't see anything that is associated with Crystal Reports Designer 2020 or Crystal Reports Runtime.

[DellSC]

If you have access, the information can be found here: 2165260 - *** Master KBA *** List of Registry Keys used in Crystal Reports, Crystal Reports for Visu...

The "base paths" for Crystal 2020 registry settings are

• HKEY_LOCAL_MACHINE\Software\SAP BusinessObjects\Suite XI 4.0\
• HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\

The setting you need to use is at ...\Crystal Reports\Export\PDF and is named ForceLargerFonts, which is a dword and should be set to 1.

This needs to be set on the computer where the runtime is installed.

-Dell