ChaRm implementation

[Former Member]

Hello Gurus,

Is it necessary and mandatory to implement Service desk before I can configure ChaRM in Solman 7.0 EHP 1 ?

Cheers!!

Shobhit Garg

[Former Member]

Hi,

First understood Change request is different from your normal incident ticket.

So you can create a CR from incident ticket or directly (without Incident Ticket), by clicking the action "Create Change request".

read all the blogs related to Change request management for Solman 7.0 Ehp1

if you want the demo for hw to create CR, NC,UC. you can check it on service.sap.com\rkt-solman.

Best of luck.

Thanks,

Jansi

[Former Member]

Hi Jansi,

could you please tell me the configuration to create CR from incident ticket.I am using solution manager 7.1.

Thanks

Sajin TS