ChaRM: Approval Settings - Email Functionality in Change Request

[Vivek_Hegde]

Fellow Members,

Would the settings under "Approval Settings" sufficient to receive the email notofocation for Approval Procedure? I performed the activities and what I see is workflow/email coming to my SAP Inbox (So01 txn code) but not to my email inbox (outlook). When I see in SCOT, no email is generated for Approval workflow. What could be the reason behind it? Any inputs are appreciated.

Regards,

Vivek

[Former Member]

Hi,

1. Could you please check that your outlook email address maintained properly in SU01.

2. Also try to send maill from SAP to outlook regular email settings or correct, sometime might be issue with scot config

Please check

Thanks

Jansi

[Vivek_Hegde]

Hi,

Thanks,

I verfied, both email address and SCOT settings are fine. What I do not understand is, in case of approval mails, I do not see any mails in SCOT txn code under SMTP node. That means, email is not getting generated at first place. So how do I find out whether my approval procedure generating any E Mails?

Regards,

Vivek 

[Former Member]

Hi Vivek,

Same issue i am facing..I have 2 issues.

a)My change manager is also receiving mails in So01. but he is not receving in his outlook mails.

b)When change manager approves request ,then requestor is not receiving approved mail neither in his So01 inbox nor in outlook mails.

SOST is working fine and i have sent the mails manually.

Kindly advice..

Thanks,

Pankaj

[Vivek_Hegde]

Hi Pankaj,

Let's wait for some expert advice on this. I have a fundamental doubt on whether the IMG activities under "Aproval Settings"  enough or any extra configuration required to recieve emails. Unfortunately, there is no clear documentation exists to clarify this.

Regards,

Vivek

[Former Member]

Hello Vivek,

Check your settings in SPPFCADM for conditions configuration if it's triggerd for proper user status.

Actions profile SMCR_ACTIONS or SMHF_ACTIONS.

BR,

SAPFan