Cannot open document (Error: INF)

[Former Member]

We have migrated reports from version Business Objects 6.5.1 to Business Objects XI 3.1 SP2. We have been receiving sporadic 'Cannot open document (Error: INF)' now and again whenever you open Desktop Intelligence reports using Infoview. Have any other users come across this issue using BOXI 3.1 SP2. I do not believe that this issue occurred on SP1.

This error is very frustrating.

I have browsed various forums and implemented changes which have had no effect whatsoever including the SAP Marketplace.

We are also receiving SetPrompts Failed errors. When a report is opened in Infoview and you refresh a report, a blank dialog appears with a red cross. if you refresh the report again then the SetPrompts Failed error appears. I have evene made changes according to article 1364437 based on this error and this has not resolved the issue.

Regards

Dipendra

[Former Member]

Hi,

Generally we will get SetPrompts Failed errors when suer doesn't have required permissions to refresh/view the rpeort. In your casecheck with user whether he is having all the rights at CMC level as after migration the priveleges the user is having might not be in latest version.

Cheers,

Suresh Aluri.