Cannot open document (Error: INF)

[Former Member]

We have migrated reports from version Business Objects 6.5.1 to Business Objects XI 3.1 SP2. We have been receiving sporadic 'Cannot open document (Error: INF)' now and again whenever you open Desktop Intelligence reports using Infoview. Have any other users come across this issue using BOXI 3.1 SP2. I do not believe that this issue occurred on SP1.

This error is very frustrating.

I have browsed various forums and implemented changes which have had no effect whatsoever including the SAP Marketplace.

We are also receiving SetPrompts Failed errors. When a report is opened in Infoview and you refresh a report, a blank dialog appears with a red cross. if you refresh the report again then the SetPrompts Failed error appears. I have evene made changes according to article 1364437 based on this error and this has not resolved the issue.

Regards

Dipendra

[Former Member]

Hi,

While saving the report BO 6.5 have you checked the option save for all users or not. I think it might be a possible reason.

Cheers,

Suresh Aluri.