CA Introscope

[le3]

hello, experts, how can i solve it? Thank you.

Error log: Enterprise Manager xxx:6001 is offline.

[le3]

How can i make Introscope Enterprise Manager service on?

[Vera_Jiang88]

We helped you to accept the answer, since there were no updates after 7 days. You can unaccept it anytime if the answer provided was not helpful enough and you have further questions.

[Vera_Jiang88 · Accepted solution]

Dear Customer, 

There can be many reasons why the EM in the Solution Manager configuration step is offline. Most of the time it's suggested to troubleshoot as KBA 2979157 - Introscope Enterprise Manager Step is offline / Gray / Undefined due to user authenticatio.... Please first make sure that EM is online at the OS level. The web view is accessible in the browser. Then check the Solution Manager JAVA defaultTarce for more detailed reasons.

Best regards,
Vera Jiang