Asking for Key Code in Trial Version ?

[#1]

Dear All,

I have recently download SAP Lumira 30 Days Trial Version.

After successfully installation, when I start SAP Lumira, it is asking for Key Code, I do not receive any key code in my mail account.

I think if we are using 30 days trial version then it will not ask any key for at least 30 days.

Please guide me for the same.

Also informing that,

Earlier I have installed SAP Visual Intelligence, before installing SAP Lumira I have uninstalled SAP VI.

Need your help.

Also request to moderators to consider this discussion, so that if key code is required then they will provide me.

Thanks & Regards.

[former_member203247]

Hi Harshil,Hi Lutz

Older license persists and there is no way we can extend trial license after expiry as Clarissa also explained.If you want to try SAP Lumira then,

Please clear following after uninstallation :

1. sapvi and .sapvi folders

2.application folder from install location.

install the latest Lumira build.you will get trial license of 30 day's as you were expecting.it will not interfere with older trial key.

Revert, if still you have issues.

Regards,

Om

[former_member282779]

Hi Om

thank you for your information.

My problem is that i purchased a lumira license and i got a software download with my purchase.

your information was helpful -> after the Uninstallation from the sapvi*-Folder and after newinstallation i can now use the Lumira trial version but the button for inserting the productkey is disabled. The only information ist "you're not allowed to enter a Key code. Please contact your Administrator" but i run the programm "as administrator".

I hope this is the right place to discuss this issue - in all communications there is in case of problems only a link to sdn.

Thank you

Lutz

[former_member203247]

Hi Lutz,

As suggested above to Erwin, please create an OSS message, so that we can have more details and propose solution for you.

Regards,

Om

[Henry_Banks]

hi Om, it may well be that Erwin doesn't have a support contract with access to SMP because he is an e-store customer. Regards, H

[Former Member]

Hi Om,

Like Henry already mentioned I am an e-store customer.  I personal bought the version so I don't see how I can create an oss message.  How should I continue to solve my problem ?

Regards,

Erwin

[Henry_Banks]

Hi Erwin,

To recap, how's it looking after doing Om's steps?

After un-installation, please delete the following directories:

1. License Key folder: C:\Users\Public\sapvi
2. User Preferences folder: C:\Users\<user>\.sapvi
3. Application folder: C:\Program Files\SAP Visual Intelligence

Then re-install.. Results?  (please add a screenshot)

Regards,

H

[Former Member]

Hi Henry,

I followed the steps mentioned by Ohm but without any result, I am not able to enter my key code.

Regards

[harshil_joshi]

Dear Om Prakash,

I have followed the steps suggested by you, but still "Continue" button is disabled.