Apache Tomcat for BI 4 failed

[#1]

Since upgrading to BI 4.1 (current version SP2 patch 1) the windows service 'Apache Tomcat for BI 4" randomly stops

It generates the application events:

Log Name:      Application

Source:        BusinessObjects_WIReportServer

Date:          28/01/2014 14:18:11

Event ID:      35602

Task Category: DiskIO

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      <Business Objects Server>

Description:

Failed to determine status information of file/directory C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\<server>_6400\<server>.WebIntelligenceProcessingServer\sessions\_AWi8VhBopQhEkBYAi2u_BSo\P0pi12392KT326{<server>}{<server>.WebIntelligenceProcessingServer}{AWi8VhBopQhEkBYAi2u_BSo}.tmp from the file system. Please check for file system corruption, permissions and sharing violation

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="BusinessObjects_WIReportServer" />

    <EventID Qualifiers="0">35602</EventID>

    <Level>2</Level>

    <Task>27</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-01-28T14:18:11.000000000Z" />

    <EventRecordID>58069</EventRecordID>

    <Channel>Application</Channel>

    <Computer><server></Computer>

    <Security />

  </System>

  <EventData>

    <Data>Failed to determine status information of file/directory C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\<server>_6400\<server>.WebIntelligenceProcessingServer\sessions\_AWi8VhBopQhEkBYAi2u_BSo\P0pi12392KT326{<server>}{<server>.WebIntelligenceProcessingServer}{AWi8VhBopQhEkBYAi2u_BSo}.tmp from the file system. Please check for file system corruption, permissions and sharing violation</Data>

  </EventData>

</Event>

Anyone seen this before?

[denis_konovalov · Accepted solution]

the error has nothinig to do with Apache Tomcat. It tells you that Webi Processing server service had a problem accessing temp data/cache directory.

[Former Member · Accepted solution]

Coincidence then... thanks for posting.

Any other way of finding logs/reasons why this service is stopping?

[denis_konovalov · Accepted solution]

you can enable debug in tomcat configuration and then look for clues in tomcat/logs

[Former Member · Accepted solution]

Great thanks, I'll give that a try and monitor. Thanks for the advice.

[Former Member]

We have the same issue in our system as well.  Found these two notes.

We tried this one but did not work.

http://service.sap.com/sap/support/notes/1771273

Haven't tried this one yet.

http://service.sap.com/sap/support/notes/1773822