Agent Determination Problem

[Former Member]

Hi,

I m using a task to determine agents for PO approval using Responsibilities. The responsibilities are based on the purchase group(PG) & release strategy(RS).

The workitem for approval for a particular PG & RS goes to the correct agent as per mapping. But additionally, there are a few users who receive workitems irrespective of their responsibilities.

eg. user A is approver for RS10

user B is approver for ST10

user C is approver for PQ10

user D is approver for xy10.

In my case, the workflow for RS10 picks up A & D as approvers, the workflow for ST10 picks up B & D as approvers, the workflow for PQ10 picks up C & D as approvers.

I ve double checked the mapping, its alright. But in the rule simulation, it shows these additional users.

Where could the problem be?

[Former Member]

Issue resolved

[Former Member]

Hi,

I am facing a similar problem that my PO rule always picks an additional user than which is maintained in the rule. I had checked all the responsibilities and made sure that the particular user not maintained anywhere inside the rule. Still it picks up that user by default.

I could see that while simulating the rule as well in PFAC. Could you please explain how did you go about resolving your error.

Thanks,

Kanag.

[Former Member]

Hello,

You're more likely to get an answer if you open a new thread with full details of your problem, including SAP version and what you've tried so far.

regards

Rick Bakker

Hanabi Technology