Agent Determination Problem

[Former Member]

Hi,

I m using a task to determine agents for PO approval using Responsibilities. The responsibilities are based on the purchase group(PG) & release strategy(RS).

The workitem for approval for a particular PG & RS goes to the correct agent as per mapping. But additionally, there are a few users who receive workitems irrespective of their responsibilities.

eg. user A is approver for RS10

user B is approver for ST10

user C is approver for PQ10

user D is approver for xy10.

In my case, the workflow for RS10 picks up A & D as approvers, the workflow for ST10 picks up B & D as approvers, the workflow for PQ10 picks up C & D as approvers.

I ve double checked the mapping, its alright. But in the rule simulation, it shows these additional users.

Where could the problem be?

[surjith_kumar]

Hi,

The value which you passing to internal Table (ACTOR TAB) may hold additional user id. Check whether the work area are clearing properly, before assigning the user id.

Regards,

Surjith