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SAC CQC banner.jpg

The SAP Enterprise Support portfolio of assets, services and tools can help you transform, adopt, integrate and extend your SAP solutions. You have available a range of deliverables including empowerment assets, expert guidance and collaboration, innovation and value realization services and tools, and the mission critical support digital experience. 
All of this is detailed in the getting started documents for cloud and on-premise.

With regards to SAP Analytics Cloud, one of the key assets I would like to highlight are the Continuous Quality Check services (or CQC services for short). 
In general, continuous quality check and improvement services from SAP connect you with an SAP Expert. This person will analyze your system and/or situation based on real life data from your systems or solution.
Depending on the solution we have a variety available. 
For SAP Analytics Cloud we have the following:

CQC for Business Process Performance Optimization (BPPO)

This service analyzes performance-critical BI or planning Stories or application and recommends how to optimize them. You can choose up to 3 such items that you would like to have included in the assessment. The assigned service engineer will align with a point of contact on your side to check on prerequisites for gaining access and deliver the service over the course of one week. You can expect a report with recommendations to optimize performance bottlenecks in the week following.
Read more here.

CQC Going Live Support

A smooth go-live includes technical stability and good performance when you start live operations. These monitoring activities focus on system performance and stability, and to identify showstoppers that may jeopardize the productive state of your SAP solution. 
This service offers a more holistic review of the system performance and can also focus on critical reports.
Read more here.

You should also check out how to diagnose where the performance issue resides - where that is frontend, network, or backend. Then select the relevant supporting assets to assist you.
Check out my latest blog on the topic: 
End-To-End performance optimization in SAP Analytics Cloud with SAP Enterprise Support Services

 

Lastly, in one of my previous blogs I discussed another high value offering in Expert Guided Implementation virtual workshops for SAP Analytics Cloud.
The below chart should you where both of these services are primarily applicable in accordance with the SAP Activate methodology. 

SAC CQC.jpg

 

Further Support and Empowerment via SAP Enterprise Support Value Maps

SAP Enterprise Support Value Maps — your go-to team for foundational support and empowerment — have officially moved to a dedicated SAP Community Group.

As part of your SAP cloud subscription, you get access to:

  • Expert-led resources
  • Tailored recommendations
  • Advisory services
  • …all designed to help you accelerate innovation and success.

👉 Visit our Community Group
Sign in with your S-user ID or Universal ID, then hit “Subscribe” to stay updated.

Looking to dive deeper into data-driven innovation?
Within the group, explore the Data & Analytics Value Map to connect with your Foundational Support team. Simply click “Join Group”, and once inside, you can even request a call with a topic expert to get personalized guidance and enablement support.

 

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