Start from SAP S/4HANA Cloud 2502.2 (2502 HFC08), a new app Import Customer Returns is delivered, you can now easily import returns orders from a spreadsheet file and this article will provide some tips about using this app.
1. How to Access
To access this app, business users need to have the following business catalog assigned: Sales - Customer Return Import (SAP_SD_BC_CUSTRET_IMPORT_PC).
2. How to Use
Generic functions such as downloading template, preview check and so on, are the same with other import apps like Import Sales Orders. You can find the detailed usage of the app series by referring to the link.
Currently, the app supports CBAR document type.
3. Creation with Reference
This function is with other import apps like Import Sales Orders, However, it differs in the types of preceding documents it supports.
In Import Customer Returns, you can create returns order with reference to sales order, invoice and sales order without charge.
For detailed instructions and usage information about the app series, please refer to the link.
4. Special Cases
4.1 Sold-to Party of Preceding Document Not Referenced (Same Document Referenced on Header and Item Level)
Objective: The same document is referenced on header and item level. You want to use a sold-to party that differs from that of the preceding document.
Rule: For your returns order items, enter item numbers of the preceding document in ascending order.
Example: Sales order 10060 is referenced and its sold-to party is 10100006. You want to create a returns order with reference to sales order 10060 and the sold-to party of the returns order is 10100008.
Returns Order (Temporary ID) | Sold to Party (Header) | Reference Document (for Header) | Item (Temporary ID) | Reference Document (for Item) | Reference Item |
1001 | 10100008 | 10060 | 01 | | 20 |
1001 | 10100008 | 10060 | 02 | | 30 |
1001 | 10100008 | 10060 | 03 | | 50 |
Hint: If the item numbers are not properly entered, there will be an error message: Deviating sold-to parties 10100008 vs. 10100006 (ref. doc. 10060).
5. Useful links
Import Customer Returns
App Extensibility: Import Customer Returns
Blog Series for Import Sales Documents
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