CONFIGURATION: The process of tailoring SAP software by selecting specific functionality from a list of those supported by the software, very much like setting defaults. It is what you do to have the system be able to execute your business processes the way you want to be (configures the system to meet the needs of your business by using the existing data). It uses the inherent flexibility of the enterprise software to add fields, change field names, modify drop down lists or add buttons.
CUSTOMIZATION: To customise or adapt the system to your business requirements, which is the process of mapping SAP to your business process. It involves code changes to create functionality that is not available through configuration. Customization can be costly and can complicate future upgrades to the software because the code changes/modifications may not easily migrate to the new version.
Bluesky
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