Return Order Process

[#1]

Badly need of Return Order Processing configuration/customization with details of item categories & determination, all the assignments and document types etc.

I have been thru from Enterprise Structure to billing/Invoice, but don't know the Return Process.

[Former Member]

Hi Sarat,

As you know the SD flow

(Sales order --> Delivery --> PGI --> Invoice), the return processing also very much similar.

First you need to create order --> delivery --> PGI --> Invoice.

Then create the return order VA01 (Ord type RE) with reference to the invoice of the original order. Create the delivery (VL01N) for the order , then do the post goods return. Then create a credit memo if required for the return.

Hope you are clear.

Prase

[Former Member]

May I know whats the best practice in case theres a returns? Do we need to release to accounting all the billing documents?

Sample is a canceled sales order due to incorrect details, inventory dont have access in reversal so their option is to create return order reference to the billing document, does the original BD and the counterpart CM needed to be release to accounting to reflect posted even zero value or leave them in blocked status since theres a closing of books in Billing documents.