Return Order Process

[#1]

Badly need of Return Order Processing configuration/customization with details of item categories & determination, all the assignments and document types etc.

I have been thru from Enterprise Structure to billing/Invoice, but don't know the Return Process.

[Former Member]

Hi,

Returns order process also as same as normal sales cycle with couple of changes.

process is..

returns order--

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>delivery--->PGR(Post goods receipt)--

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>Billing(credit note).

maintain copy control of order -

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>deliver------->billing.

number ranges for returns order type,delivery type and as per your customization number ranges for credit note.

same as the normal sales order type,delivery type,item category..etc you can control various things through configuration like pricing storage location,document flow,effect of returns quantity on source document etc.

[Former Member]

Hello gurus.

Ok. I get the Return Delivery Process, but the issue i'm running into is, i make the return delivery with order type RE (returns) and i have a billing block of credit memo i save and get a returns number, i create the delivery number with reference to the invoice in vl01n. then PGI. after posting the product back to stock. How do you perform the Credit Memo Request? Do i make a whole new sale through Va01 with order type CR (Credit memo)? if i do this, then there will be 2 seperate return numbers, and one will show being processed, while the billing document not cleared. Shouldnt they be under one returns number??? I'm confused.....Do i go directly to VF01 after posting the stock back?? Or does a Credit Memo Request need to be made??? Thx Gurus