Return Order Process

[#1]

Badly need of Return Order Processing configuration/customization with details of item categories & determination, all the assignments and document types etc.

I have been thru from Enterprise Structure to billing/Invoice, but don't know the Return Process.

[Former Member]

I suggest you go through Glynnc Williams.

In simple, Returns is a process in SAP happens when the customer returns the goods partially or fully.

For ex, i have send 10Pc of chocklets to the customer i.e i have done a sales order with quantity 10, delivered and PGId with quantity 10 and also invoiced the customer for 10Pcs. Now assume that the customer has returned 2 pcs, in this case he has to only pay for 8 pcs of chocklets. Now you have to follow this process in SAP.

1. Create returns order with T.Code VA01 and order type RE and quantity of 2 Pcs

2. Delivery with VL01N and Post Goods Reciepts of 2 Pcs

3. Credit Note w.r.t your delivery doc No. with VF01.

For Customisations you can refer to the STD one RE with t.code VOV8.

Plz come back if u have any more doubts............

Cheers,

Anil.

[Former Member]

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[Former Member]

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[Nandini_Meederira]

Thank you Anil. Am totally new to SAP. Have started working on MM side. I dont understand these terms. Have started doing MM training online. But the way you explained above makes so easy to understand. Please let me know if there is any place where i can understand the process before understanding the technical aspects of SAP MM.