Rejected orders decrease credit limit

[Former Member]

Hi Experts,

When sales Order is fully rejected but still decrease customer credit limit??

please clarify me

Regards,

Gita

[moazzam_ali · Accepted solution]

Hi

How many line items are there and are you putting reason for rejection on one by one line or at header level? Which reason for rejection you are using for this? Try to put reason for rejection at header level by pressing cntrl+F10 in Sale order overview screen.

Thank$

[Former Member · Accepted solution]

This is at header level and only 2 line items for rejection.

For eg : When i checked customer credit limit I can see that in open orders is amount 52 726,66

I'm in order xxxxxxxxxxx which is fully rejected net value is zero but when I remove rejection reason the value is equal to 52726,66 the same as is displayed in open orders  this order decrease customer credit limit

[Former Member · Accepted solution]

Rejection reason  RC91

[moazzam_ali · Accepted solution]

Please try with reason for rejection Transaction is being checked.

Is it happening only with this order and customer or with other customers and orders too and on PRD environment or DEV? It doesn't seem logical to me

Thank$

[Former Member · Accepted solution]

i too feel the same - checked all the settings still user is facing this isse.

Hence i am seeking experts help.

its only for few customers this is affected.

[moazzam_ali · Accepted solution]

Did you check the order status after rejecting the order completely? Paste the screen shots of status tab of order at header level and FD32. What about sales value in FD32? Is it also changing or not with rejecting the order?

Thank$

[Former Member · Accepted solution]

I tried in development and its working fine no credit balance .

But in user production this error decrease in credit limit displayed .

What would be the possiblity experts.

Since we are not having production access i will not be able to diagnose more on this.

But in development its fine

[moazzam_ali · Accepted solution]

I dont think so there is any issue with configuration. Please read my previous post complete and act accordingly

Thank$

[mahendra_jani3 · Accepted solution]

Hi Gita,

As I can see everyone has given various points, still if you feel that Order is rejected but still Credit is consumed, then please run RVKRED88 program for that customer code.

Observe what is the result. If you feel there was some data update issue based on result then correct the same by running RVKRED77 program.

Hope it will help.

Regards,

MJ.

[Former Member · Accepted solution]

Hello Jani,

I am afraid can this check be done in production directly ???

Because when i checked in my test system there is no credit limit decrease found for the customer.

but only my user is facing in prod system.

can u clarify me , can i suggest user to use this programs???

Regards,

Gita

[moazzam_ali · Accepted solution]

Hi

You didn't update me what is the status you are getting after puting reason for rejection. One more thing is please check whether sales value in FD32 and value of open orders in VA05 is same or not?

Thank$

[mahendra_jani3 · Accepted solution]

Hi Gita,

http://scn.sap.com/thread/1796822

Please find attached link for your reference, which seems good to me for answering your question about running RVKRED77 in production.

Also refer note 400311: Re-Organization Credit data.

RVKRED88 is just simulation. I will suggest you to try it for a single customer for which you feel there is an issue.

And you can observe the result.

This type of activity should be done when there is no traffic on system for Transactions.

Hope this will help you.

Also, suggestion given by Lakshmipathi ji should be first checked before going for execution of these programs.

Regards,

MJ.

[Former Member · Accepted solution]

This is the correct answer- Finally issue resloved.

1point to add for the below solution is - we need run the job alternate times to avoid the job failure

Please find attached link for your reference, which seems good to me for answering your question about running RVKRED77 in production.

[former_member183501 · Accepted solution]

Hi

Another solution to related error.

Same problem I had faced earlier ,

As we are in AFS so we are having Material & its size & size is configured eg - 4,5,6,7,8 but user uploaded wrong size 2 due to some formula mistake as  there were thousands articles in Excel sheet , got confused a lot later on checked the line item , reason for rejection then removed the line item & re-entered the line item with proper size hence problem got solved.

Thanks

Kamlesh