Instance Synchronization tool error while Configure Instance in different Data Center

[Former Member]

Hi,

My scenario - want to sync instances from 'ace-d4' company to 'sfpart-dc8' for this I did the following steps but I got error message, please help.

1. logged into 'ace' company provisioning, navigated to Instance Synchronization Company Permissions > Configure Instance in different Data Center
2. Target company configuration section (reference s1)
   • my 'ace' company ID auto populated in 'Target Company ID'
   • entered Target Data Admin's User ID: 'admin'
   • selected DC - DC4 salesdemo4
3. Source Company Configuration section (reference s1 screen)
   • entered 'sfpat' company ID
   • entered Target Data Admin's User ID: 'admin'
   • selected DC - DC8 pmsalesdemo8
4. click on save button, I got the error message (reference s2 screen)
5. in both instances permissions are already granted to user - admin

s1.

s2.

Q1. my scenario, source - ace company and target - sfpart, but as per above screen I see reverse?

Q2. please help me on the above issue

Regards,

Seshu

[lukemarson · Accepted solution]

When you say "in both instances permissions are already granted to user" what permissions are you talking about? Do they both have the same permissions? Does the target user have instance synchronization permissions?

[Former Member · Accepted solution]

Hi Luke,

Yes. In both instances I have selected option in 'Manage Instance Synchronization'  permission settings for system admin permission role.

In provisioning also necessary options are selected too.

Regards,

Seshu

[Former Member · Accepted solution]

Hi Luke; My experience in the past has been that we could set up instance sync for customers on our own. But I'm not sure that is possible any longer. I think there needs to be a case and they set up the connection behind the scenes. This works when a case is opened. Do you know if this is true? If yes, I'm not sure if they'll help or not with ACE instances. But I guess worth a try. -- Thanks! Margaret

[Former Member · Accepted solution]

Hi Margaret,

I could not get you on your reply.

You mean to say that ACE instances will not support instance sync feature?

Regards,

Seshu

[Former Member · Accepted solution]

No, sorry. I only meant that if a support CASE is required to setup instance sync in customer instances, I'm not sure support will do that for ACE instances as they are not customer instances, only test instances for learning and practice.

[Former Member · Accepted solution]

Hi Margaret,

Thanks for your reply.

I work SAP Partner company and we conduct product demo for clients.

As part of that I am trying for Instance Sync tool, but I am facing issues to configure the instances.

Can help us to fix the issue.

Regards,

Seshu

[Former Member · Accepted solution]

Hi Luke,

Can you help us on fixing this error.

Regards,

Seshu

[Former Member · Accepted solution]

Hi Seshu;

We are a partner company as well and do the same demos. Again, I'm not sure you can get instance sync on two ACE instances. We just do the configuration in both for our demo instances.

For an actual customer instance, we open a case now to ask for Instance Sync. Especially since most test and production instances are on different servers now, early release and standard release.

Hope this helps 🙂

[Former Member · Accepted solution]

Hi Margaret,

Thanks for your reply.

So my question here what is the use of Instance Sync tool?

1. From same dc to dc?

2. From one customer instance to another? like dev to test & test to prod?

3. This feature will not work for ACE to ACE & ACE(dc4) to SFPART(dc8)

Regards,

Seshu

[Former Member · Accepted solution]

Hi Seshu;

There is good information in the Product Support about Instance Sync. But bottom line, it is an implementation tool to help synchronize between two customer instances. Customers can also have access. But there are many risks and it should not be used lightly, e.g. it is a BAD idea to sync competencies as the GUID IDs will change and that could cause a LOT of form errors.

If you have found this helpful, please mark this question as answered.

Thanks! Margaret