Customer return - automatic processing

[Former Member]

Dear experts,

At my customer there is a requirement to automatically create a customer return delivery, goods receipt posting and credit posting when saving a customer return order. The process should be as follows:

1. Create customer return order (VA01) with reference to the original invoice

2. Create a return delivery (automatic) with reference to the return order

3. Post goods receipt against return delivery (automatic)

4. Book credit note (automatic)

I'm not sure if this is standard SAP and where I should configure the above,

Your comments are much appreciated,

Kind regards, M

[Former Member]

Hi,

In standard SAP will not be possible as there are lot of checks in each step.

You can try will a BDC recording with the help of an abaper (just like lsmw recording).Where in you record each step of your transaction and run in foreground/background mode.This will work if all your parameter remains constant like qnt/dates ect.

Regards,

Siraj

[Former Member]

Hi experts,

the answers you're giving is about the creation of outbound deliveries and the posting goods issue. However, my question was regarding the creation of an inbound delivery, post goods receipt and booking a credit note towards a customer account

Thanks,

<M