Customer return - automatic processing

[Former Member]

Dear experts,

At my customer there is a requirement to automatically create a customer return delivery, goods receipt posting and credit posting when saving a customer return order. The process should be as follows:

1. Create customer return order (VA01) with reference to the original invoice

2. Create a return delivery (automatic) with reference to the return order

3. Post goods receipt against return delivery (automatic)

4. Book credit note (automatic)

I'm not sure if this is standard SAP and where I should configure the above,

Your comments are much appreciated,

Kind regards, M

[Former Member]

I reread the answers and it turns out that the remarks are about the 'goods issue' part, however the question was regarding the inbound customer return orders (coming into the warehouse). Could you please check if the inbound delivery creation and goods receipt posting as well as the credit note booking can be done automatically or by batch job?

Thanks

[Former Member]

Hi,

If you check my reply the BAPI's can be used for creating Inbound deliveries and posting goods receipt too.

You may schedule posting of good receipt as a background job using transaction VL06I and for credit note use VF06.

Regards,

Amit