on ‎2013 Oct 28 7:11 AM
Dear Team,
We are using EhP 5 including some web dynepro java applications (claim services, income tax declaration and leave encashment). While accessing such application we are getting 500 internal server error without any details log of error.
Hereby, we have attached screen shot of error for ready reference (Complete screen shot of error).
No details error log availabale in NWA or ST22.
Your effort for the same is highly appreaciated.
Thanks & Best Regards,
Ketul Patel
Request clarification before answering.
Kindly check with Basis Consultant for the same.
And what you have is a server administration problem.
500 error means something went wrong - it could be caused by an infinite number of things, and yes, some of those things may be things you've done, depending on how much permission to shoot yourself in the foot your sysadmin has given you.
You can even (if you try) 500 error by entering bad code into a node. (or, as you hint, a block)
Now, the message you are seeing is generic. Intentionally. But there is much more detailed info about what really went wrong in your logs.
This is deliberate, as many of the error messages may contain sensitive information, including filepaths, and passwords, that common users have no business seeing. Plus one of the most common cause of a 500 error is a deliberate hack attempt, where someone is attempting to exploit the system by providing unexpected input. The last thing you want to do is tell them exactly what they got wrong 🙂
I'm not saying that your 500s were anything to do with a hack ... just that that's a common scenario, and why your error message is obtuse.
Now, there are (at least) three levels of authority on your setup by the sounds.
The thing is, the server admin has to grant you the ability to view your own error logs. This is a pretty basic and reasonable request. And it's the only thing that will tell you what went wrong from your current state of confusion.
Even then, the answer/fix may take some debugging, but you can't progress without either logs or the ability to replicate the situation.
However the troubleshooting steps were all quite sensible, and certainly a good start.
Could have been a combination of bad code in a block (which can be fatal) and caching refreshing eventually after you removed it. That's a pure speculation tho.
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Hi kedar,
Thanks for input.
We have checked all authorization. But if it could be the authorization issue, then in different below mentioned scenario should behave in same mannar? (Please correct me if wrong).
we are checking in different scenarios:
1. In local network of client- Some time it works
2. Through VPN connection - Not Working
3. Through Internet - Not working.
Thanks,
Ketul Patel
Hi Ketul,
If you are getting problem with network connections then you need to contact your network team for the same, and also make tick mark for display all websites in comparability settings, and if it is a problem in Application then we can able to find out the solution. If it is a point of network then you need to discuss with Basis & Network team.
Hi Kedhar,
Thanks for your inputs.
It is already marked with all websites in compatibility view ( Display all website in compatibility view).
Its seems that the issue is in application only.
We are trying to get error log so that it would be helpful for us to find out the root cause.
Thanks,
Ketul
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