standard task not executing

[Former Member]

Hi All,

I have an issue where I'm using standard object BUS2022 and standard WF:01700044 in that

"Process Dispute Case" Activity step is not displaying the workitem in user's inbox.

Can anybody tell me how to check it and correct it to receive workitem.

Thanks in advance.

Regards,

Satish

[madhu_vadlamani]

Hi satish,

Did you check the event trace.If the event is triggering then check the mail address that you maintained .

Regards,

madhu.

[Former Member]

Hi Madhu,

yes i have checked event is triggering and it is working fine.if the processor is changed then it is properly placing workitem in user's inbox.

I have also checked email is maintained for user.

Thanks,

Satish

[madhu_vadlamani]

Hi Satish,

If all these things are working then please check the settings scot .

Regards,

Madhu.

[Former Member]

Hi,

Have you activate the event linkage?

If you haven't activate the event linkage, the workflow will not trigger.

Go to SWDD -> Basic Data, tab "Start Events" and activate the event "NONPROFESSIONALUSERSET".

Else, you can go to tcode "SWETYPV" and create the linkage manually there.

Regards,

Edison

[Former Member]

Hi,

The event is in activated state but the fork step in the Workflow is stopped with out executing the branch "process Dispute Case".

[Former Member]

Hi Satish,

Looks like you haven't assign Agent to the "Process Dispute Case" task, go into the task, change the task Attribute to General Task. Then I believe you should able to receive the work item after that.

Regards,

Edison

[Former Member]

Thank you