FM SO_DOCUMENT_SEND_API1 returning exception document_not_sent

[Former Member]

Hi Experts,

We are using FM SO_DOCUMENT_SEND_API1 to send mail. Mail is triggering successfully in development system. But it is not triggering in testing system. Getting exception "document_not_sent"(sy-subrc = 2).

Kindly help us in resolving this issue.

Any help is appreciated.

Regards,

Veena

[former_member196641]

Check if the SMTP Node settings are correctly set in SCOT transaction.

[Former Member]

are there other mails that work? or is this your first try to send mails in your system?

did it use to work in the past? did you make changes? is it a new programm? (for new programms use cl_bcs-class)

how did you fill the parameters of this fm?

LG

Stefan Seeburger

[Former Member]

Thanks Stefan.

This FM is working proper in development environment. But in Staging system it is not working. All the reports that are using this particular FM is not triggering mail and returning sy-subrc value as 2.

Regards,

Veena

[Former Member]

@CoderX: Thank you.

I also had the same doubt. I checked with BASIS folks. They said the process is such that the mail should come to SOST first then only it should trigger to SCOT.

These reports were working fine a month ago. Not sure all of a sudden it is returning error.

Regards,

Veena

[RaymondGiuseppi]

Did you get same error with cl_bcs or using transaction SBWP to send a mail, if yes that's not an Abap but a Basis problem.

Also did you ask basis for recent notes implementations (e.g. security notes) or some update in actual mail server (e.g. Exchange or the like) or network security/mapping?

Regards,

Raymond

[Former Member]

Thanks Raymond.

I tried to send mail in SBWP. I am getting the error.

"You do not have a sender address in the chosen communication method."

Regards,

Veena

[former_member196641]

Do you have an email address assigned to your user profile? Also, check if the sender address is populated before the FM is called in your program.

If the above doesn't help; send the message text you get from the exception, that will help locating the problem.

[RaymondGiuseppi]

Add a mail address to your profile with SU01 (or ask admin) and it is not a bad idea to check if some user mail addresses were cleared in this system.

Regards,

Raymond

[Former Member]

Thank you Raymond.

Issue is resolved. We maintained communication id in SU01 and it worked !!!

Regards,

Veena