EP-WebDynpro-Workflow- Email Not Triggering

[Former Member]

Hi,

We have a customized transaction for claim submission in R/3 (Travel and expense). Also implemented Enterprise portal using Webdynpro for JAVA.

Now the issue is whenever user submit cliams through EP the approver email is not triggered (this happens only in production) , if the same user submits through R/3 email is getting triggered.

We found that the problem is due to CREA_TMP field updation in SWWIHEAD table.

If the claim is submitted through R/3 CREA_TMP field is updated with correct timestamp (UTC😎 but the same throgh EP is updated with (UTC7).

Due to this the background job RSWUWFML2 which is sending email is not picking up this record (submitted throgh EP) .

Thanks

Malathi.

[Sm1tje]

One suggestion I can think of is to check the user settings in portal. Maybe time zone for user is not correct.

[Former Member]

Hi,

Thanks for your reply.

It's was actually a Basis Issue, they took long time to find out the problem.

Now they solved the issue.

Below are the Root cause analysis.

- Based on the support feedback, P301 time zone configuration had extra control character.

- Performed ECR to delete the control character in /etc/timezobe unix file, no downtime was require. After fixing, P301 server system time changed by itself which was one hour behind.

- Require another ECR to bring down P301 SAP instance, reset server system time, brought up P301 SAP instance. After the reboot, P301 SAP system status showed correct time and the extra line of time zone was no longer shown.

Thanks

Malathi.